Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our services, why we collect it, how we use and share it, the rights you have over your personal data, and how to contact us. Please read it carefully. By using our services you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us and information we gather automatically when you use our site and services.

Account and contact information: email address, username, password, phone number, and profile details you provide when registering or updating your account.
Identity verification data: documents and information you provide to confirm your identity and age, such as identity documents and supporting files when required for verification.
Usage and activity data: information about how you use our site and services, including pages viewed, game activity, session times, and interaction logs.
Device and technical data: IP address, browser and device identifiers, operating system, screen resolution, and other technical details collected to operate and secure our services.
Communications: messages you send to our support team, responses to surveys, and any other communications you exchange with us.
Cookies and similar technologies: identifiers used to recognize your device, remember preferences, and measure site performance. See the Cookies section below for more detail.

How We Use Your Information

We use personal data for clear, limited purposes that support our services and comply with legal obligations. These include:

Setting up and managing your account, including verification of identity and eligibility.
Providing, maintaining, and improving our services and user experience.
Communicating with you about your account, updates, and support requests.
Detecting, preventing, and responding to fraud, abuse, security incidents, and other unlawful activity.
Personalizing messaging and content where you have consented to receive marketing communications; you may opt out at any time.
Complying with legal and regulatory requirements and responding to lawful requests from authorities.

Legal Bases for Processing (GDPR-Relevant)

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of these legal bases:

Performance of a contract: to provide our services and perform obligations under our Terms of Use.
Legitimate interests: for purposes such as fraud prevention, system security, service improvements, and enforcing our terms, provided those interests do not override your rights.
Consent: when you have given clear permission for a specific purpose, such as receiving marketing messages.
Legal obligation: when we must process data to comply with applicable law or regulatory requests.

KYC and Identity Verification

To protect accounts and meet legal or regulatory requirements, we may ask you to provide identity documents and related information. We only request what is necessary for verification. We handle this information securely and limit access to authorized personnel and service providers involved in verification.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to:

Enable and secure your session and preferences.
Measure and analyze site performance and usage.
Deliver relevant content and, where you consent, targeted communications.

You can manage cookie settings through your browser and device preferences. Disabling certain cookies may affect functionality and personalization.

Sharing and Disclosure of Information

We do not sell your personal data. We may share your information in limited circumstances:

Service providers: vendors and partners who perform services on our behalf, including identity verification, analytics, security, and customer support. They process data under contracts that require confidentiality and appropriate safeguards.
Legal and regulatory authorities: when required by law, regulation, legal process, or to respond to lawful requests from public authorities.
Protection and safety: to detect, investigate, and prevent fraud, security incidents, or illegal activity, and to protect the rights and safety of our users and others.
Business transfers: in the event of a merger, sale, or transfer of assets, personal data may be transferred as part of that transaction, subject to reasonable safeguards.

International Transfers

We may transfer and store your information in countries outside your own. When transfers occur from the European Economic Area (EEA) or other regions with data protection laws, we rely on appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to protect your personal data.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, for legitimate business needs, and to satisfy legal or regulatory obligations. After that period, we either delete or anonymize the data. Retention periods vary depending on the type of data and applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your personal data where we are not required to retain it by law.
Restriction: request that we limit how we process your data.
Portability: receive a copy of your data in a structured, commonly used format.
Object: object to processing based on legitimate interests, including profiling, or to direct marketing.
Withdraw consent: where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact us at the address below. We will respond in accordance with applicable law. You also have the right to lodge a complaint with your local data protection authority.

Automated Decisions and Profiling

We may use automated processes and profiling to detect fraud, assess risk, and personalize aspects of our services. Where such automated decision-making has a legal or significant effect on you, you have the right to request human review, to express your point of view, and to contest the decision, subject to applicable law.

Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, monitoring, and staff training. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from persons under the minimum required age. If we become aware that we have collected personal data from someone below the required age, we will take steps to delete that information as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the site or other appropriate channels. Continued use of our services after changes signify your acceptance of the updated policy.

How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us by email: [email protected]